NEW CONTRACTS WILL FORCE STUDENTS TO WORK HARD

So it looks like universities are starting to get their acts together in preparation for the new "market" that top-up fees will bring.

http://www.oxfordstudent.com/ht2006wk2/news

http://www.timesonline.co.uk/article/0,,3561-2017527,00.html

What sort of statutory rights do customers in this new market need? And how will these rights be protected?